Shipping & Returns
Return Policy
If for any reason you are not completely satisfied with your order, we have outlined our return policy below. All returns are for refunds only as we do not process exchanges.
Returnable Items:
- Item must be purchased from rubymint.com
- The item must be returned within 14 days from delivery.
- Product is in its original condition (unused, unwashed) and has all tags attached.
The CUSTOMER is required to provide the shipping label to return the item.
To initiate a return Contact us at hello@rubymint.com with the following information to expedite the return process.
- Order number
- Item being returned
- Reason for return
- Tracking number for the return
Please pack the product securely, including all original packaging and any accompanying Documentation. Ship the product to the address provided in our response email.
Please note that the product must be in its original condition, unused, and undamaged for a return to be accepted.
Once your item is delivered it can take up to 7 days for the return to be inspected and processed. Once the item is approved and refunded it can take up to 10 days for the refund to post to your account.
All inquiries regarding returns should be directed to hello@rubymint.com
*Ruby Mint reserves the right to deny a return or refund for any and all items that do not meet the Returnable Items requirement.
Rejected Return: If your return is rejected you will be charged a $15 shipping fee to have the item returned. If you do not pay the invoice within 10 days your item will be discarded.
Shipping Policy
Free Shipping: All orders over $99 qualify for free economy shipping within the United States.
Flat Rate Shipping: All orders under $99 are shipped via USPS at a flat rate of $10 for economy shipping.
Expedited Shipping: If you need your order expedited by a specific date, please Contact Us and we will do our best to accommodate you.
Processing timeline: All orders are shipped within 24 business hours of the order being placed. This excludes orders placed on weekends.
Delivery Times: The estimated delivery time for our economy shipping is 7-10 business days. Please note that these delivery times are approximate and may vary based on your location and other external factors.
Holiday Shipping: During holiday seasons, turnaround times may be extended by 24 hours due to increased order volumes and potential postal service delays. We appreciate your understanding and patience during peak seasons.
Stolen Packages: In the unfortunate event that a package is marked as delivered but is subsequently stolen, Ruby Mint is not liable for the loss. If you believe your package has been stolen, please contact your local authorities and then start a claim with the carrier before reaching out to hello@rubymint.com. We will do our best to assist you in resolving the situation.
We strive to provide you with a seamless and reliable shipping experience. If you have any specific shipping-related inquiries or concerns, please contact our customer service team at hello@rubymint.com. We are here to assist you with any questions you may have regarding your order and its delivery.